FAQ

What are the shipping fees and delivery timeline?

UK shipping will be dispatched out with full tracking. Taxes already applied at checkout.
- Standard UK shipping = 2-4 working days (Tracked)
- Priority UK Shipping* = next working day (Tracked)
Orders need to be placed before 1pm. Excludes weekends and Bank Holidays.

How long will it take to get my orders?

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

Order changes/cancellation

 (BEFORE IT IS SHIPPED)

a.  I need to make a change to my order.  Can you make the change?

• Yes in most cases. As long as your order hasn’t been packed we can most likely make the change you are requesting. Be sure to contact us as soon as possible and include your order number in the e-mail and 'ORDER CHANGE' in the subject.
  

b.  Can you cancel my order?

• Yes in most cases. As long as your order hasn’t been packed we can most likely cancel your order.  Be sure to contact us as soon as possible and include your order number in the e-mail and 'CANCELLATION' in the subject.

What is your return/exchange policy?

If for any reason you wish to Exchange / Return your item(s), you may return your items to us WITHIN 14 DAYS OF RECEIVING YOUR PARCEL. 

Anything past the 14 days of delivery (of your order) will not be eligible for any refunds/ exchange.